Star Online support


The knowledge-base contains helpful instructions and videos on using the system.

Visit the knowledge-base now.


The helpdesk is available to Star leads from 9 am to 5 pm, Monday to Friday (UK time). Please ask your Star lead for support in the first instance. 

Getting started as a Star lead with a system licence

If you are the Star lead in an organisation that has a Star Online system licence, please use this set-up guide.

Set-up guide for leads of organisations with a Star Online system licence.

Getting started as a Star lead with any other licence

Simply log in to your account access Star materials. 

Support to use the Outcomes Star well


Training and support on using the Outcomes Star tool is available.

Visit the Outcomes Star website.

Guidance materials

Each version of the Outcomes Star comes with extensive guidance materials for workers and managers. These are available to all licence holders when they log in to the system.


Last updated by Jo Johnson 24th April 2019