Accessibility and the Star Online

Browser compatibility

The Star Online is compatible with Internet Explorer 11, Edge, Google Chrome, Firefox (versions 3 and above) and Safari.

We recommend you use a recent version of one of these browsers for best results and upgrade regularly.

If you experience any issues when using one of the supported browsers above, please contact your Star lead or, if you are the Star lead, please get in touch with the helpdesk and we will be happy to assist.

Screen size

The full website is best used on a screen size of 1024 X 800 pixels or above.

Screens under 660 pixels wide, for instance iPhones and other small mobile devices, will be detected and delivered the 'flexi' or 'mobile' version of the site. The mobile site has reduced features and is focused on enabling workers to support service users while out of the office. Options are available to view and add service user profiles, action plans and Star readings and has reduced functionality.


This application is designed to be inclusive and to provide access to all users regardless of technological or physical disability.

Whilst we strive to achieve and maintain levels of accessibility that conform to the AA standard, we recognise that it is very hard to maintain such compliance on a complex, dynamic web application such as the Star Online, and as the Star is a visual tool, some of the screens within the system depend on the user being able to see certain images in order for it to function fully.

Javascript must be enabled and is critical to carrying out some functions.

The Complete Star feature

With support from Blind Veterans and the Pocklington Trust, adaptations have been made to the 'complete Star' feature to make it highly usable for blind and visually impaired users. The feature has been tested by blind and visually impaired users using iPads, the zoom tool SuperNova and the screenreader Jaws.

The Star is a visual tool, however, blind users and workers supporting blind users can switch to 'text only' when using the 'complete Star' process. There is a prominent button on every page of the 'complete Star' feature which converts the graphical Star ladder into CSS and HTML, making it readable by screenreader software.

iPad users can use the in-built accessibility features.

Visually impaired people will find that using a zoom tool will reveal that a great amount of thought has been put into presenting the VIP Star Online in a way that works well at high levels of magnification.

Background and line colours have been adjusted to increase contrast, layouts and feedback presentation has been designed to function usably at 20X magnification. 

Text size

You may also use your browser settings to change the text size for the websites that you visit. How you do this depends on the browser you use.

If you are having any problems accessing the Star Online, please contact Triangle.